A HUMAN ANSWERS THE TELEPHONE AT THIS COMPANY

I worked in insurance as an adjuster for twenty years. I’ve worked with several thousand water damaged properties. The problem I consistently found homeowners face when they need help the most is communication.

You call and call. No one will answer the telephone. No one explains what is happening.

How long will cleaning up all this water take? Is my home going to be OK? What happens next?

This is not a problem unique to your insurance company or your contractor or any other large company.

It seems humans have not invented a way to handle efficient communication on a large scale.

Except for one. The old, tried and true small, local company.

Big Towel Water Mitigation is a small, local company. Even as we grow, we remain structured to be a small, local company. We don’t report to layers of management on the other side of the country. We don’t have sales teams. We don’t have dedicated administrative staff. Everyone here is water damage mitigation technician. Everyone. That means anyone answering the phone here can help you.

This company is built similar to your local volunteer fire department. We are local folks who respond to emergencies in our own local area. We are close by, we are efficient and we all answer all take the time to communicate with you.

If you have a water problem in any area we service, your local water mitigation technician will answer the telephone and will be the one to come to your home. That local technician will have the tools and training needed and will be empowered to deploy any and all company resources to get the job done.

I am the president of Big Towel Water Mitigation. If you have a water problem in my local area, I will be the one to come to your home. My employees are partners with me in this business.

Hello, how may we help you today?